Creative technology professional in Calgary, Alberta.

UX: Sign-In Workflow

While at Chaordix I did some work to improve the registration and sign-in workflow for the company’s core product.

Problem

Some of the problems with the old workflow included:

  • Awkward validation of agreement to terms of service
  • Unhelpful error choosing a social sign-in option without first going through registration workflow
  • Unhelpful dead end choosing to register using social sign-in when an account already exists
  • Unnecessary activation step when using social sign-in

Solution

Applying some research into the well-trodden field of sign-in and registration workflows, I redesigned our experience with the goal of removing as many barriers as possible to authenticating a user and landing them inside the site.  Most of the improvements directly address the shortcomings documented above:

  • Attempting social sign-in when no account exists automatically streams the user into the registration flow.
  • Attempting to register with social media when an account exists automatically performs a login.
  • Activation step is skipped for social sign-in (as we assume the social media account has already done the work of verifying things like email addresses)
    • Also, default alias is pulled from the minimum information provided by the social media account.
  • Agreeing to terms of service is no longer a challenging experience while trying to decide how to register/sign in, but a separate step right before activating the account.

Testing

I did a single round of testing where I asked a moderately Internet-literate friend to complete the various registration and sign-in workflows, using my HTML mockup—he was able to do this with very little trouble.

Next Post

© 2018 Daniel Shorten

Theme by Anders Norén